Questions, Ideas & Our Approach
How can I personalize my neon sign?
From the glow to the finishing details, almost every element of your sign can be tailored to your vision. Choose from 21 LED colors, white or colored silicone tubing, a wide selection of fonts, and clear acrylic backboards in cut-to-shape, hollow-out, or full-board styles.
For logos and detailed illustrations, we can reproduce brand colors using Pantone references and combine LED neon with UV-printed elements to preserve finer details that cannot be created with neon tubing alone.
Optional upgrades, including tabletop stands, multicolor lighting, and animated flashing effects, give you even more freedom to create a sign that feels completely your own.
What’s the turnaround time?
Production typically takes 3–5 business days, depending on the sign’s size, design complexity, and order quantity.
Once production is complete, standard DHL door-to-door delivery usually takes an additional 4–6 business days. This means the estimated total lead time is approximately 7–11 business days after your design and payment have been confirmed.
How do I install the sign?
You can install your sign in either of two ways:
• Mount it directly to the wall using the included stud bolts, washers, and nuts.
• Hang it using the included hanging chain.
Both installation options are provided as standard, so you will receive both sets of accessories at no additional cost. Choose the method that best suits your space and installation needs.
How are your neon signs packaged and shipped?
Each neon sign is carefully wrapped in protective foam and packed in a custom-made shipping box to help prevent damage during transit. We ship worldwide via trusted carriers such as DHL, FedEx, and UPS.
Standard worldwide shipping is free, although additional charges may apply to remote or hard-to-reach destinations. Oversized signs may be divided into multiple packages and delivered in separate boxes.
All shipments are insured and include tracking information, so you can monitor your order from dispatch to delivery.
Please note that customers are responsible for any import duties, customs fees, or local taxes charged by their country.
What does the warranty cover?
All signs purchased from August 2026 onward include a 2-year warranty covering manufacturing and electrical defects.
If you experience any issues with your sign, please contact us. Our team will be happy to help.
Can I have my own logo or artwork turned into a neon sign?
Yes. Send us your logo, illustration, or original artwork, and our creative team will transform it into a custom neon design and prepare a digital preview before production.
When a design includes fine details or intricate graphics, we may combine LED neon with printed elements to achieve a cleaner, more accurate finish without adding unnecessary production costs. Pantone color matching is also available for businesses that need their brand colors reproduced consistently.
What is your return policy?
Because custom neon signs are made specifically to your requirements, they are final sale and cannot be returned for a change of mind.
If your order arrives damaged, please contact us as soon as possible and provide clear photos or videos of the package and product. Once confirmed, we will arrange a replacement.
Please note that slight differences in color, texture, or finish are normal characteristics of handcrafted products and are not considered defects.
Light Up What Makes You You
Light has always been more than something we use to see. It is how we remember a place, recognize a feeling, and find our way back to what matters.
Every person, every space, and every meaningful moment carries a story of its own. Sometimes that story is found in a name, a few simple words, a shared memory, or an idea that has stayed with you for years.
We turn these personal fragments into light—not to make them louder, but to make them visible. Because the things that matter most do not always need to be explained. Sometimes, they only need the right light to be remembered.
From Your Idea to Your Sign
Every meaningful creation begins as something almost invisible—a thought, a feeling, a memory, or a vision waiting to take shape.
From that first idea to the final glow, we bring together thoughtful design, skilled craftsmanship, and years of manufacturing experience. We pay attention to the details that transform a concept into something tangible, lasting, and truly yours.
Whether it is one sign created for a personal moment or a complete visual identity for a growing brand, we believe the best work is not simply made for you. It is made with you.
Made to Mean Something
Some signs fill a wall. The right one becomes part of a place, a celebration, or a memory.
That’s why we see every custom piece as more than a product. We listen to the story behind your idea, refine the details with you, and turn it into light that feels personal, lasting, and unmistakably yours.
Made in Guangzhou. Built on Trust.
Based in Guangzhou, we focus on one craft: custom LED neon. It is not just another product in a catalogue. It is the work we know deeply—from material selection and lighting performance to the small details that create a clean, reliable finish.
Our production is built to support both one-off ideas and larger projects. Depending on the design and product mix, we can produce around 350 signs a day and scale close to 500 during peak periods. That capacity matters, but consistency matters more: every piece still deserves careful review before it leaves us.
Many of the people we work with are independent sellers, designers, and brand teams. We respect the ideas, customer relationships, and brands they have built. Our role is to be the reliable production partner behind the scenes.
And if you ever visit Guangzhou, come and see us. We would be happy to show you around, share some of the city’s best food, and raise a glass together—whether it leads to a project or simply a new friendship.
Can I hang my piece outside?
We can provide additional waterproof protection for outdoor use. If your sign will be exposed to weather conditions, please let us know when placing your order.
You can also tell us about the climate in your area, such as strong sunlight, frequent rain, or high humidity, so we can recommend and apply the appropriate protection for your sign.
What makes your LED neon signs different from other brands?
A great neon sign is about more than simply making it light up. It also depends on the materials, craftsmanship, design accuracy, and the small details that affect the final result.
We use high-quality imported acrylic sheets and carefully selected LED neon tubing. Each sign is assembled and finished by experienced technicians, with close attention to the tubing layout, silicone rebound, corner transitions, spacing, brightness, and overall structure.
We always aim to preserve your original design. If we identify any details that may affect production quality, durability, lighting performance, or structural stability, we may recommend minor adjustments to make the design more production-friendly. We will explain the reason for any suggested change during the design stage, and no adjustment will be made without your confirmation and approval.
Our customer support and design teams work closely with you throughout the process, helping you review the artwork, colors, dimensions, installation method, and other important details before production begins.
Some aspects of quality are difficult to describe in a single specification. They are reflected in the cleaner finish, more thoughtful construction, and smoother experience from design approval to installation. Our goal is to help you create a sign that stays true to your idea while also achieving a reliable and high-quality final result.
Can you turn our company logo or brand identity into a custom neon sign?
Yes. We create custom neon signage for businesses, brands, retail spaces, events, and commercial installations.
You can provide your company logo, trademark, brand artwork, or other visual assets, and we can transform them into a custom LED neon sign while preserving the key elements of your identity. Brand colors, individual strokes, graphic sections, and logo details can be customized, with Pantone color matching available for greater consistency.
We also support multicolor and dynamic RGB effects, including gradients, flowing color changes, and continuous color transitions. Simply send us your logo or design file in AI, CDR, PDF, EPS, or another clear format, and our team will prepare a suitable production solution for your approval.
How does the custom business neon sign process work?
Getting started is simple. Send us your logo, artwork, preferred dimensions, installation location, quantity, and project timeline.
Our design team will review your requirements, assess the artwork and production details, and prepare a suitable design proposal or quotation. If any minor adjustments are recommended for better durability, lighting performance, or production quality, we will explain them during the design stage and confirm them with you before production.
Once the final design, specifications, and quotation are approved, we will begin production and keep you updated throughout the process.
Can you handle bulk orders or multi-location branding projects?
Yes. We support bulk orders and multi-location projects for businesses, franchises, events, retail rollouts, and branded spaces.
Whether you need several identical logo signs or different designs based on the same brand identity, we can help coordinate the specifications, colors, dimensions, mounting methods, and packaging requirements across the project.
Our team will work with you to maintain visual consistency while adapting each sign to its individual installation space. Please share the expected quantity, design files, locations, and project timeline so we can prepare a tailored quotation.