Questions, Ideas & Our Approach

How can I personalize my neon sign?

From the glow to the finishing details, almost every element of your sign can be tailored to your vision. Choose from 21 LED colors, white or colored silicone tubing, a wide selection of fonts, and clear acrylic backboards in cut-to-shape, hollow-out, or full-board styles.

For logos and detailed illustrations, we can reproduce brand colors using Pantone references and combine LED neon with UV-printed elements to preserve finer details that cannot be created with neon tubing alone.

Optional upgrades, including tabletop stands, multicolor lighting, and animated flashing effects, give you even more freedom to create a sign that feels completely your own.

What’s the turnaround time?

Production typically takes 3–5 business days, depending on the sign’s size, design complexity, and order quantity.

Once production is complete, standard DHL door-to-door delivery usually takes an additional 4–6 business days. This means the estimated total lead time is approximately 7–11 business days after your design and payment have been confirmed.

How do I install the sign?

You can install your sign in either of two ways:

• Mount it directly to the wall using the included stud bolts, washers, and nuts.
• Hang it using the included hanging chain.

Both installation options are provided as standard, so you will receive both sets of accessories at no additional cost. Choose the method that best suits your space and installation needs.

How are your neon signs packaged and shipped?

Each neon sign is carefully wrapped in protective foam and packed in a custom-made shipping box to help prevent damage during transit. We ship worldwide via trusted carriers such as DHL, FedEx, and UPS.

Standard worldwide shipping is free, although additional charges may apply to remote or hard-to-reach destinations. Oversized signs may be divided into multiple packages and delivered in separate boxes.

All shipments are insured and include tracking information, so you can monitor your order from dispatch to delivery.

Please note that customers are responsible for any import duties, customs fees, or local taxes charged by their country.

What does the warranty cover?

All signs purchased from August 2026 onward include a 2-year warranty covering manufacturing and electrical defects.

If you experience any issues with your sign, please contact us. Our team will be happy to help.

Can I have my own logo or artwork turned into a neon sign?

Yes. Send us your logo, illustration, or original artwork, and our creative team will transform it into a custom neon design and prepare a digital preview before production.

When a design includes fine details or intricate graphics, we may combine LED neon with printed elements to achieve a cleaner, more accurate finish without adding unnecessary production costs. Pantone color matching is also available for businesses that need their brand colors reproduced consistently.

What is your return policy?

Because custom neon signs are made specifically to your requirements, they are final sale and cannot be returned for a change of mind.

If your order arrives damaged, please contact us as soon as possible and provide clear photos or videos of the package and product. Once confirmed, we will arrange a replacement.

Please note that slight differences in color, texture, or finish are normal characteristics of handcrafted products and are not considered defects.